Shipping policy

Refund & Return Policy

Last Updated: [Month/Day/Year]

1. Eligibility

We accept returns/exchanges for:
✅ Defective/damaged items (email photos within 14 days of delivery)
✅ Wrong items shipped (must be unused)
🚫 Custom designs/personalized items (non-refundable)
🚫 Change of mind (print-on-demand items are made-to-order)

2. How to Initiate

  1. Email [support@yourstore.com] within 14 days of delivery

  2. Include:

    • Order #

    • Photos of issue

    • Preferred solution (replacement or store credit)

3. Process Timeline

  • Replacements: Shipped within 3 business days after approval

  • Refunds: Processed within 5 business days (original payment method)

  • Store Credit: Issued immediately via email coupon

4. Non-Returnable Situations

  • Items damaged due to normal wear/wash

  • Orders lost by carrier after tracking shows "delivered"

  • Incorrect sizing (refer to our Size Guide before ordering)

5. Printify-Specific Notes

  • All claims require photo evidence for partner verification

  • Replacement shipping costs covered by us for eligible cases

Need Help? Contact us at [support@yourstore.com] within 14 days of delivery.